Shipping & Delivery Policy

SUDO127 TECHNOLOGY SDN. BHD. ("we," "our," or "us") provides technology services including custom software development, system integration, and consulting. This policy outlines how we deliver our services and products to you.

Our delivery methods vary based on the type of service or product, including digital delivery, service delivery, and physical delivery where applicable.

For software, code, and digital assets:

• Source Code: Delivered via secure Git repositories (GitHub, GitLab, Bitbucket) or secure file transfer. Access credentials provided upon project completion and final payment.
• Deployed Applications: Web applications and APIs deployed to your specified hosting environment or our recommended cloud infrastructure (AWS, Azure, Google Cloud).
• Documentation: Technical documentation, user guides, and API references delivered digitally in PDF, Markdown, or web format.
• Design Assets: UI/UX designs, graphics, and branding materials delivered via Figma, Adobe Creative Cloud, or secure file sharing.
• Delivery Timeline: Digital assets are typically available immediately upon completion of the relevant project milestone and confirmation of payment.

For consulting and development services:

• Project Timeline: Delivery schedules are established in your project agreement based on scope, complexity, and resource availability. Typical project timelines range from 2 weeks for small projects to 6+ months for enterprise solutions.
• Milestone Delivery: Projects are delivered in phases with defined milestones. Each milestone includes review periods for your feedback and approval before proceeding.
• Communication: Regular progress updates via email, project management tools (Jira, Trello, Asana), or scheduled meetings as agreed in your project plan.
• Consulting Sessions: Virtual consultations conducted via video conferencing (Google Meet, Zoom, Microsoft Teams). On-site consultations available within Malaysia upon request.
• Training: Knowledge transfer and training sessions delivered virtually or on-site, with recorded sessions available for future reference.

For hardware, devices, or physical materials (when applicable):

• Coverage Area: Physical delivery is available throughout Malaysia. International shipping can be arranged upon request with additional charges.
• Shipping Partners: We use reliable courier services including Pos Malaysia, J&T Express, DHL, and FedEx depending on destination and urgency.
• Delivery Time: Within Peninsular Malaysia: 2-5 business days. East Malaysia (Sabah/Sarawak): 5-10 business days. International: 7-21 business days depending on destination.
• Shipping Costs: Shipping fees are calculated based on weight, dimensions, and destination. Costs will be communicated before order confirmation.
• Tracking: Tracking numbers provided for all physical shipments. You can monitor delivery status through the respective courier's website.
• Insurance: High-value items are insured during transit. Additional insurance can be requested for an extra fee.

Upon receiving deliverables:

• Review Period: You have 7-14 days (as specified in your project agreement) to review deliverables and report any issues.
• Acceptance Criteria: Deliverables are considered accepted if they meet the specifications outlined in your project agreement.
• Issue Reporting: Any discrepancies or issues must be reported via our support page within the review period.
• Revisions: Reasonable revisions within the original scope are included. Changes beyond scope may incur additional charges.

If delivery is delayed:

• Notification: We will notify you promptly of any anticipated delays and provide revised delivery estimates.
• Causes: Delays may occur due to scope changes, pending client feedback, third-party dependencies, or unforeseen technical challenges.
• Client-Caused Delays: Delays resulting from delayed client feedback, content, or approvals may affect the project timeline and are not the responsibility of SUDO127.
• Remediation: We will work with you to minimize impact and adjust timelines accordingly.

For physical shipments:

• Undeliverable Items: If delivery fails due to incorrect address or recipient unavailability, re-delivery charges may apply.
• Lost Packages: In the rare event of a lost package, we will file a claim with the courier and arrange for replacement or refund.
• Damaged Items: Report damaged items within 48 hours of receipt with photographic evidence. We will arrange replacement or refund as appropriate.

Upon final payment and delivery:

• Ownership: All custom code, designs, and assets created specifically for your project are transferred to you upon final payment.
• Third-Party Components: Any third-party libraries, frameworks, or tools remain under their respective licenses.
• Source Code: Complete source code is provided with documentation for future maintenance and modifications.

Post-delivery support includes:

• Warranty Period: A warranty period (typically 30-90 days) for bug fixes and minor adjustments is included with all projects.
• Ongoing Support: Extended support and maintenance packages are available for continued assistance beyond the warranty period.
• Documentation: Comprehensive handover documentation to ensure your team can maintain and extend the delivered solution.

For delivery inquiries or to report issues, please contact us:

• Website: www.sudo127.com/support
• Company: SUDO127 TECHNOLOGY SDN. BHD.
• Registration: 202501016168 (1617582-D)